Returns & Exchanges

At Kona, we are committed to ensuring your sports gear meets your performance standards. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Place the items in their original packaging with all tags attached, ensuring the equipment is unused and in its original condition.

3

Attach the Shipping Label

Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange once the inspection is complete.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing